Refund Policy

Last updated: 20 August 2026

This policy applies to paid Workspace Route Grid programs confirmed by invoice or written enrollment agreement. Prices shown on the website are informational and do not create a checkout transaction by themselves.

Eligibility

Full refunds are available if you cancel a cohort seat at least 14 days before the first live session and you have not received downloadable premium materials beyond the public syllabus.

Timeframe

Refund requests must be emailed within the windows described below. Requests after a program ends are evaluated only for documented delivery failures on our side.

Full and partial refunds

Cancellations 7–13 days before the first session may receive a 50% partial refund. Cancellations inside 7 days are generally non-refundable except when we cancel or reschedule the cohort by more than 14 days and you decline the new dates.

Non-refundable items

Completed Grid Field Kit facilitation days, customized template packs already delivered, and third-party venue fees prepaid on your behalf are non-refundable.

Refund process

Email info@workspace-routegrid.digital with your full name, program name, payment reference, and reason. We confirm receipt within two business days and state the decision within ten business days.

Processing time and method

Approved refunds are returned via the original payment method when possible, typically within 10–15 business days after approval. Bank timelines may vary.

Cancellation by Workspace Route Grid

If we cancel a program permanently, you receive a full refund of fees paid for that program or a transfer to a later cohort at your choice.

Exceptions

Documented medical emergencies or force majeure events may qualify for a goodwill credit even outside standard windows, decided case by case.

Contact for refund requests

Phone: 069 196 429 · Email: info@workspace-routegrid.digital · Address: Street: Zmaj Jovina bb; City: Podgorica; State/province/area: Podgorica; Phone number: 069 196 429; Country calling code: +382; Country: Montenegro